Mike Clement CounsellingPenzance Hayle Helston Falmouth Truro

Counselling Agreement

This agreement is to protect you as my client, allow me as your counsellor to provide you with an ethical and professional service and define the boundaries of our working relationship. If you appoint me as your counsellor, we would agree to the following:

My role as your counsellor is to explore with you and to collaborate with you so that we can work out what is helpful, and to help you to discover your own inner resources, promote psychological healing, and/or find solutions. As a registered member of the British Association of Counsellors and Psychotherapists (MBACP) I seek to adhere to the BACP Ethical Framework for the Counselling Professions available here:

Everything you disclose during our sessions remains confidential with the following exceptions: I have a supervisor with whom I regularly discuss my client work. However, I would not disclose your name or any details about you that will enable you to be identified. My supervisor is a registered BACP practitioner and is bound the same ethical code of practice as myself. The only time that I am legally required to breach confidentiality is if you disclose information that may lead me to believe that a vulnerable adult or person under the age of 18 may at risk of harm. The only activities that I am legally required to report are potential or actual acts of terrorism, drug trafficking or money laundering. If I have reason to believe that you were at risk of harm to yourself, then I might have an ethical responsibility to breach confidentiality but I would always seek to discuss this with you first. The only time I am legally required to disclose the contents of our counselling sessions is when requested to do so by a court order. I am under no legal obligation to provide information when directly requested by the police or lawyers except for information relating to a road traffic accident when requested by the police. Should any such requests be made I will inform you before disclosing any information.

Should we happen to meet outside of sessions please be aware that I will not greet you. This is to protect you and maintain confidentiality. This is especially important if you are with other people. If you acknowledge me openly, I will respond in an appropriate, professional manner. Should you find yourself in a situation where you and I are part of the same group, either social or professional, serious consideration will be given to the potential complications of a dual role relationship. Where appropriate and possible, I will withdraw.

I do not take notes during face-to-sessions but may make brief notes afterwards. All client information and notes relating to counselling sessions are stored in accordance with the requirements of GDPR data protection and the Information Commissioner's Office (ICO) with whom I am registered.

Sessions are one hour in duration. The agreed fee is payable before each session by bank transfer. I am unable to accept cash due to Covid-19 restrictions.

A minimum of 24 hours’ notice is required to cancel or change an appointment. I reserve the right to charge in full for missed appointments or those cancelled with less than 24 hours’ notice. Consideration will be given cancellations due to personal or family emergencies.

If you have any concerns about my professional practice which you are unable to resolve with me, then you may address them to the BACP. Further information is available on their website:

I have professional liability insurance with Towergate Insurance and have enhanced DBS clearance. The work being undertaken will be in accordance with the laws of England and Wales including the Consumer Protection Act of 1987 and the Data Protection Act of 1998.

I do not offer crisis counselling or an emergency service. If you feel you are in crisis or are in danger of harming yourself or others, then is it imperative that you contact the emergency services or go to your nearest A&E department or contact your GP.

This agreement can be reviewed at time at the request of either the client or the counsellor.

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